We're kicking off 2020 with 25 companies that are harnessing the power of AI to help businesses process and understand feedback in new and innovative ways.
AI-Powered Customer Service
Netomi provides companies with a convenient, intelligent way to facilitate the best customer interactions on email, chat, and mobile, by maximizing business capacity and ensuring high-quality resolutions through AI.
AI For Enterprise Retailers
Rubikloud's full stack, cloud-native machine learning platform and two flagship AI applications (Promotion Manager & Customer LifeCycle Manager) automate and improve mass promotional planning and loyalty-driven marketing for multi-billion dollar retailers.
Next Generation Data for Insurance
Providing insurance companies with next generation data solutions, Carpe Data gathers and refines a range of emerging and alternative data sources that spans social media, online content, and everything in between.
AI-driven Customer Service Outsourcing
Simplr uses machine learning to analyze and evaluate a company's needs and voice. This quick historical analysis equips their people with a voice that’s unique to each brand.
Prescriptive Analytics for Optimizing Performance Decisions
The MondoBrain solution is comprised of a KPI Manager, Intelligent Dashboards, & Data Services. Their vison is to optimize decision making at each level and across each function of the organization.
Self-service Data Analytics Platform
The Alteryx platform employs machine learning to discover, prep, and analyze all your data, then deploy and share analytics at scale for deeper insights faster than you ever thought possible.
NLP To Track Bugs & Feature Requests
Scope AI finds all related conversations from integrated communication channels, auto-updates bugs and feature requests as customers reach out.
Provides companies with AI-fueled solutions for boosting customer engagement.
SBDA Group uses big data analytics and AI to help companies optimize processes and increase revenue. They provide tailored, customizable solutions for the needs of banking, retail and industrial sectors.
A platform to turn data into actionable intelligence and supercharge your CX
In Moment’s intuitive CX apps give you the intelligence you need to make positive changes that improve your relationships with your customers. Advanced analytics help you to understand customer feedback, enriched with contextual data to give you a holistic view of the customer experience and predictive modeling to provide insights about future behavior.
NLP to Help Businesses Grow
BirdEye's Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem and spur decisive action from executives down to the frontlines.
Real-Time Insights for High-Perfromance Organizations
Receptiviti's proprietary science fuses knowledge from the fields of psychology, linguistics, data science, and machine learning to expose insights that other solutions can't.
AI-powered customer engagement platform
Blueshift combines the scale and flexibility of a customer data platform with the speed and execution of multi-channel campaigns in a single, easy-to-use platform for B2C marketers and cross-channel marketing.
AI-Powered Multichannel Marketing Hub
ExposeBox learns everything about your customer’s habits, behaviors, preferences, and desires. The data collected is the basis for unique audience profiles that can be used across ad exchanges, autonomous user journeys, predictive analytics, personalized recommendations and more.
Growth Management for Digital Marketers
Insider's AI-powered Growth Management Platform helps marketers drive growth from acquisition to activation, retention, and revenue. Leverage real-time customer intelligence while driving conversions and lifetime value.
Predictive intelligence applications to enhance engagement
Now Interact provides AI-fueled visitor intelligence to capture every lead, with behavioral targeting to close the sale, so that you can know who is buying, who is browsing, and who needs help in real-time.
An AI-powered account-based orchestration platform
6sense leverages big data and AI to ensure sales and marketing teams strategically align on the full funnel of buyers, target the best accounts, and orchestrate meaningful engagement throughout the customer journey.
AI-powered sales enablement automation
BigTinCan’s Sales Enablement Automation Platform delivers a better customer experience, empowering sales and marketing teams to drive improved business results.
Better Customer Experiences Through Richer Insight
Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage
A Human-Centered MLaaS Solution for Social and VoC Data
Converseon provides the world’s best social and voice-of-customer data quality and programmatic insights through AI-powered technology, ecosystem partners and the deepest industry experience.
AI, Big Data and Machine Learning for Behavior Analysis and Prediction
Fligoo offers a suite of AI based products to boost sales, retention, and LTV, as well as integrate data for better value extraction.
Customer Data & Identity Platform
A customer data platform that intelligently stitches together all your customer data at scale, delivering a complete customer 360, predictive insights, and the power to personalize every interaction.
AI for innovative marketers
Back in 2011, Jerry and his co-founder, Andrew Waage, began brainstorming ideas to address marketers’ needs and pain, as they felt nothing really filled the void between businesses and consumers. And so, Retention Science (ReSci) was born. Using artificial intelligence to let real people create authentic interactions and experiences with their customers, it's all about innovation with marketers in mind.
Real-time Intelligent Personalization
Reflektion's AI-driven Customer Engagement Platform continuously uncovers hidden relationships across broad and growing combinations of products, attributes, visitor interactions, and their subtle preferences.
Analytic Solutions for Better Business Decisions
Outlier collects and monitors data in real-time, & notifies you of important moments of unexpected or dramatic change, helping you to understand what is truly impacting your business, and make strategic data-driven decisions.
Machine Learning & Data Science to Understand User Behavior
The Media Gamma team is made up of top machine learning experts from within the world-leading computing science academic faculty at University College London, ranked first place for Computer Science in the latest Research Excellence Framework evaluation.
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